Description

About the Role

As a Field Services Engineer, you provide on-site IT support in an office and corporate environment.
Your mission is to ensure continuity of end-user devices, meeting-room technologies, collaboration tools and local infrastructure (network rooms, datacenter, connectivity).

You will work closely with end users, global IT teams and external vendors in a structured environment with high standards for quality and security.

This job is for people who have at least 3 years of experience in deskside support or field services.
Cognizant works in Digital Workplace & Field Services, supporting IT operations across multiple corporate and industrial client sites.
This job is offered as a Fixed-Term Contract (FTC), with a preferred start date on April 1st.

Main Responsibilities

• Diagnose and resolve incidents (break-fix) on Windows workstations, peripherals, printers and scanners.
• Install, configure and maintain hardware and software: Windows, O365, business applications, mobility tools.
• Deliver Smart Hands activities: rack & stack, cabling/patching, vendor coordination, access to IDF/MDF/MMR rooms and datacenters.
• Support controlled power-down operations and assist with shutdown/restart of network and server equipment.
• Perform data collection and preservation tasks for migrations and eDiscovery.
• Ensure availability of essential services: LAN, Wi-Fi, video conferencing, printing.
• Manage the full IT asset lifecycle: receiving, secure storage, labelling, imaging (Windows/Mac), allocation, recovery, wiping and disposal.
• Apply internal quality and security standards.

Profile

We are looking for

• minimum 3 years of experience in deskside support or field services.
• Strong knowledge of Windows, O365 and productivity tools.
• Good understanding of SCCM and workstation management.
• Knowledge of networking basics, mobility (Android/iOS) and MacOS imaging/deployment.
• Strong diagnostic and advanced troubleshooting skills.
• Excellent communication skills and customer-service mindset.
• Fluent French and professional English.
• IT degree; ITIL certification appreciated.

Nice to have

• Experience with Smart Hands / Datacenter activities.
• Experience with conference room technology or collaborative tools.
• High attention to quality and detail.

Work Model: Onsite

This job is onsite, and you must work on the client's location (Rueil-Malmaison).

Whatever your work style is, we support a good work-life balance.

The work conditions for this job are correct at the date of publication. They may change depending on the project you will work on, and on business or client needs. You can be sure that we will always be transparent about what is expected.

We are happy to meet curious and motivated technical profiles. Even if you do not meet all the criteria, feel free to apply: your transferable experience and your motivation to learn can make the difference.