Description

• Imaging client-provided laptops with the client's operating system
• Supporting initial and basic hardware troubleshooting of laptops
• Coordinating with vendors for hardware repairs
• Providing console access for switches, routers, and firewalls to the client
• Collaborating with the client for configuration and troubleshooting of network issues
• Maintaining the hub room, cabling, and rack according to client-agreed processes
• Managing assets, inventory, and PAV
• Demonstrating strong communication skills for effective client management

• Basic knowledge of laptop and operating system issue troubleshooting
• Installation of software
• Network troubleshooting
• Wi-Fi and LAN connectivity troubleshooting on endpoints
• Coordination with support teams
• Basic understanding of network devices such as switches, routers, and firewalls
• Good communication skills in English and the local language

• Knowledge of routing and switching
• Experience in asset management

• Not Applicable

• Travel may be required
• 24/7 rotational shift