Description

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Principal Software Engineer, CRM

A Principal Software Engineer is a senior technical leader responsible for architecting and implementing complex software solutions, driving technical excellence, and providing guidance on major engineering projects. They play a crucial role in shaping the technical roadmap and strategy of the organization. A Principal Software Engineer is an individual contributor focusing on the significant engineering ownership of complex applications including design and development of new features, improvements to existing code, code release and deployment and maintenance of the applications.

What You'll Do

• Design, build, test, and support scalable, resilient software aligned with Empower's business and architectural strategies.

• Develop and enhance complex applications, introducing new features and improving existing systems for performance, scalability, security, and maintainability.

• Partner with other developers and architects to evolve our codebase, tools, and development processes.

• Provide technical leadership to the team in design finalization, code reviews, and resolving production support and maintenance issues.

• Contribute to and maintain automated CI/CD pipelines, improving delivery efficiency and reliability.

• Write automated and unit/functional tests and follow modern engineering practices to ensure code quality and maintain high test coverage.

• Troubleshoot and resolve complex production issues with speed and precision.

• Apply Empower's security controls and disaster recovery principles in all design and implementation efforts.

• Drive application resiliency through thoughtful design and robust engineering.

• Create prototypes and proof-of concepts that inspire innovation and shape future technical direction.

• Design pragmatic, scalable solutions with clear trade-offs and articulate them effectively to stakeholders.

• Produce clear, detailed design documentation to support implementation and estimation.

• Contribute to long-term architectural vision emphasizing simplicity, scalability, and maintainability.

• Collaborate with cross-functional, geographically distributed teams to deliver customer value.

• Model and promote best practices across coding standards, architecture, and process - coaching and mentoring peers and junior engineers.

• Actively participate in Agile/Scrum ceremonies.

• Lead design and implementation of critical software components and systems.

• Perform other duties as needed.

What You'll Bring

• 7+ years of professional software engineering experience.

• 2+ years or professional experience developing solutions in Salesforce Sales, Service, or Industry Clouds (e.g., Financial Services, Health, Manufacturing).

• Strong grasp of object-oriented programming principles and expertise with at least one OOP language (Java, Python, etc.).

• Working knowledge of AWS Cloud and different services like Lambda, EC2, API Gateway, CloudWatch, etc.

• Familiarity with Splunk and DataDog APM

• Have designed, developed, and maintained a complex software solution involving multiple stakeholders.

• Proven experience in designing critical applications that interact with several other systems internally and externally.

• Familiarity with Agile methodologies and iterative delivery.

• Continuous learning mindset with a passion for staying current with emerging technologies.

• Strong communication and collaboration skills - able to thrive in a fast-paced, team-oriented environment.

• Experience deploying updates, diagnosing production issues, and implementing integrations that meet customer needs.

What Will Set You Apart

• 2+ years of Salesforce Omni studio or Financial Services Cloud experience.

• 6+ years of hands-on OOP development experience with modern frameworks and tools.

• Bachelor's degree in computer science, Engineering, or related field (preferred).

• Architecture Level certifications.

• Practical experience designing and building scalable solutions for complex enterprise systems and business challenges.

• Strong knowledge of modern integration methods.

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.